0coin's Privacy Policy — Your Data Is Our Responsibility

1 Introduction and the Purpose of the Privacy Policy

0coin is a safe and reliable online entertainment platform for players in Bangladesh. We believe that every user's personal information is their own asset, and protecting that information is our fundamental responsibility.

The purpose of this privacy policy is to inform you with complete transparency about what information 0coin collects, how that information is used, who it may be shared with, and how you can maintain control over your own data. This policy has been prepared in accordance with the data protection guidelines applicable in Bangladesh.

By using the 0coin website, mobile version, and all related services, you consent to this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].

2 What Information We Collect

0coin collects various types of information in order to provide its services. This information is divided into two main categories:

2.1 Information You Provide Directly

• Full name and national ID or date of birth (for age verification)
• Email address and mobile number (for notifications and communication)
• Home address (where verification is required)
• Payment information — bKash, Nagad, or Rocket account number (for processing transactions)
• Support-related messages submitted via live chat or email

2.2 Automatically Collected Information

• IP address and browser type (for geolocation and security verification)
• Device information — operating system, screen resolution
• Cookies and session tokens (to improve user experience)
• Gaming activity logs on the platform — bet amounts, win/loss history
• Login time and location data (for fraud prevention)

3 Purpose of Using Your Information

0coin uses your information only for specific and legitimate purposes. The information you provide is used for the following:

• Creating, verifying, and managing your account
• Securely processing deposit and withdrawal transactions
• Age verification for 21+ and identity confirmation (KYC process)
• Ensuring site security and preventing fraudulent activity
• Customer service — providing 24/7 live chat and email support
• Applying eligible bonuses and promotions to your account correctly
• Fulfilling legal obligations
• Enforcing responsible gaming policy — monitoring spending patterns where necessary
• Improving platform performance and user experience

0coin never sells your information to third-party advertisers.

4 Information Sharing and Third Parties

0coin strictly protects your privacy. However, in the following limited circumstances, your information may be shared with necessary third parties:

4.1 Payment Processing Service Providers

The minimum information required to complete transactions through bKash, Nagad, and Rocket is shared with these platforms. These third-party providers have their own privacy policies and operate according to those policies.

4.2 Game Software Providers

Our game software partners — including Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming — process the gaming log data necessary for fair game operation.

4.3 Legal Obligations

0coin may be required to disclose information in order to comply with lawful instructions or orders from competent judicial authorities. In such cases, 0coin will not provide any information beyond what the law requires.

4.4 Fraud Prevention

Information may be shared with relevant agencies where necessary to assist in investigations into money laundering or fraud.

5 Data Protection and Security

0coin uses industry-standard technology to protect your personal information:

• SSL Encryption: Every data transfer between your browser and our servers is protected by 256-bit SSL encryption.
• Firewall and Anti-Fraud System: Our servers are protected by robust firewalls and automated fraud detection systems.
• Access Control: Only authorized staff are granted access to specific data on a need-to-know basis.
• Regular Security Audits: Our systems undergo regular security testing so that any vulnerabilities can be identified and resolved quickly.
• Data Backup: Information related to your account and transactions is stored in secure encrypted backups.

However, complete security on the internet cannot be guaranteed. We therefore advise you to keep your password private and to contact us immediately if you notice any suspicious activity.

6 Cookie Policy

0coin uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the platform.

6.1 Types of Cookies We Use

• Essential Cookies: To maintain login sessions and ensure security.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand which parts of the site are used most — this information is collected on a completely anonymous basis.

You can disable cookies at any time from your browser settings. However, disabling certain essential cookies may cause some site features to not work properly.

7 Data Retention Period

0coin retains your personal information only for as long as necessary. The general data retention policy is as follows:

• All information is retained for as long as the account remains active.
• Even after an account is closed, certain information required to meet legal obligations may be kept for a defined period.
• Financial transaction records are retained in accordance with applicable regulations.
• Once the defined retention period ends, information is securely deleted or anonymised.

8 Your Rights

As a 0coin user, you have the following rights regarding your own personal information:

• Right to Access: If you want to know what information we hold about you, contact us.
• Right to Correction: If your information is inaccurate, you can request that it be corrected.
• Right to Deletion: In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
• Right to Object: You have the right to object to your information being used for specific purposes.

To exercise these rights, email [email protected] or contact us through 24/7 live chat.

9 Protection of Minors

0coin is an adults-only platform. Registration and use of services by anyone under the age of 21 is strictly prohibited.

We take the necessary steps to verify age. If an account belonging to a minor is identified, the account is closed immediately and the associated information is securely deleted.

Parents are requested to use parental control software to prevent their children from accessing 0coin. If a parent believes their child is using 0coin, please notify us immediately at [email protected].

10 Changes to the Policy

0coin may update this privacy policy from time to time. If significant changes are made, we will send a notification to your registered email address and update the date shown at the top of this page.

Continuing to use 0coin after an update indicates that you have agreed to the new policy. We therefore recommend visiting this page regularly.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, we are always ready to help:

• Email: [email protected]
• Live Chat: Get help in Bengali 24/7 — start a chat from any page on the site

We take every complaint seriously and do our best to resolve it as quickly as possible.